AI Course Check

Microsoft

Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate (AB-250): what it costs and who can take it

Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate (AB-250) costs $165, takes 120 minutes and is valid for 1 year. Who can take it: no requirement listed.

Price as shown
$165
Valid for
1 year
Format
Exam, proctored
Go to Microsoft's exam page
Curated by Jake BolandChecked against Microsoft on Oct 26, 2026How I verify

Before you book AB-250

Status
Active as of Oct 26, 2026.
Microsoft's prep
None listed here
Renewal
Not stated by Microsoft

Should you take it?

  • Suits engineers who set up contact centers on Dynamics 365 and add AI agents and self-service for customers.
  • Not for anyone outside contact center work, since the exam centers on channels, work distribution and the representative experience.
  • The catch: Microsoft also expects experience with Power Platform, Copilot Studio, Power BI, Teams and Foundry, so contact center know-how alone won't be enough.
  • If you'd rather build AI apps and agents in Python on Azure than configure a contact center, AI-103 fits better.

Who can take AB-250?

Microsoft lists what to know before it.

In Microsoft's words

For this exam, you should have: experience implementing or planning to implement contact center as a service (CCaaS) solutions; an understanding of how voice, social, and digital channels are used and orchestrated in a contact center; familiarity with contact center personas, such as representatives, supervisors, and administrators; a fundamental understanding of agents, along with AI self-service and AI-assisted experiences; experience working in or supporting business environments that focus on agent productivity, routing, service performance; familiarity with the supervisor role and related activities. Additionally, you should have experience with Microsoft Power Platform, Microsoft Copilot Studio, Power BI, Microsoft Teams, and Microsoft Foundry.

Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate (AB-250): the facts

Issuer
Microsoft
Program
Microsoft Certifications
Exam code
AB-250
Type
Exam
Proctoring
Proctored
Level
Associate
Status
Active
Who can take it
No requirement listed
Prerequisites
In Microsoft's words

For this exam, you should have: experience implementing or planning to implement contact center as a service (CCaaS) solutions; an understanding of how voice, social, and digital channels are used and orchestrated in a contact center; familiarity with contact center personas, such as representatives, supervisors, and administrators; a fundamental understanding of agents, along with AI self-service and AI-assisted experiences; experience working in or supporting business environments that focus on agent productivity, routing, service performance; familiarity with the supervisor role and related activities. Additionally, you should have experience with Microsoft Power Platform, Microsoft Copilot Studio, Power BI, Microsoft Teams, and Microsoft Foundry.

Price as shown
$165
Delivery
This exam will be proctored.
Length
120 minutes
Passing score
700 or greater
Languages
English, Chinese (Simplified), Japanese, French, German, Portuguese (Brazil), Spanish
Valid for
1 year
Go to Microsoft's exam page

Checked against Microsoft on Oct 26, 2026. Microsoft doesn't publish the questions or renewal.

What does the AB-250 exam cover?

The domains and weights in Microsoft's exam guide, in its own words. Checked against the guide on October 26, 2026. Exam guide
DomainShare of the exam
Deploy Dynamics 365 Contact Center15 to 20%
Implement channels30 to 35%
Configure agents and AI capabilities10 to 15%
Configure work distribution10 to 15%
Configure the Dynamics 365 Contact Center representative experience15 to 20%
Manage analytics for the Dynamics 365 Contact Center10 to 15%

Should you take AB-250 or something else?

It depends on your platform, your level and what Microsoft lets you book. Each line compares stated levels or prices only.

How does AB-250 compare with other associate certifications?

Computed by us from the stated values of the live certifications we track at the same level. The issuers don't publish these comparisons.
Price among associate exams (computed)4 of 15 cost less, from stated US prices
Exam length against the median (computed)120 minutes against a median of 120 minutes across 14 associate exams

What are the alternatives?

How we chose these

Questions people ask

How much does AB-250 cost?

Microsoft shows $165. Prices are as the issuer shows them, never converted.

How long is AB-250 valid?

1 year, according to Microsoft.

Is AB-250 free?

No. Microsoft shows $165.

What is the AB-250 exam format?

120 minutes, proctored, as Microsoft states it. The passing score is 700 or greater.

How we chose

  • Alternatives: certifications in the same family or on the same topic, at the same level, leaving out partner-only and invite-only ones; a replacement the issuer names comes first.

Sources

  1. Microsoft: Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate (AB-250), learn.microsoft.com, accessed Oct 26, 2026
  2. Microsoft: learn.microsoft.com, AB-250 study guide, accessed Oct 26, 2026
  3. Microsoft: learn.microsoft.com, AB-730 study guide, accessed Oct 26, 2026
Go to Microsoft's exam page